Refund policy

At Premium Airconditioning, we strive to ensure your satisfaction with our products and services. Please read our return and refund policy carefully before making a purchase.

1. General Policy

• Returns are not permitted once an air conditioning unit has been installed.

• Refunds or returns for Armourflex for copper pipes are not accepted under any circumstances.

2. Return Eligibility

• To be eligible for a return, the product must be:

• Unused and in its original packaging.

• Free of any installation or tampering.

• Accompanied by proof of purchase (invoice or receipt).

3. Non-Returnable Items

• Installed air conditioning units.

• Accessories or components that have been used, damaged, or altered.

4. Warranty-Related Returns

• For warranty claims on compressors or air conditioning units, all claims must adhere to the warranty terms:

• Regular servicing must be documented.

• Installation must follow “Best Practice Installation” guidelines. Non-compliance voids the warranty.

• Labor, travel expenses, and refrigerants are not covered by the warranty.

5. Return Process

• All return requests must be approved by Premium Airconditioning prior to dispatch.

• Approved returns should be sent to the following address:

Eastrand Branch

83 Atlas Road, Anderbolt, Boksburg, 1501.

• Return Costs: All costs associated with returning the product, including shipping, are the customer’s responsibility.

6. Refunds

• Refunds will only be processed for eligible returns as outlined in this policy.

• Refunds will be issued using the original payment method after the product has been inspected and approved.

7. Special Cases

• Multi V, Multi Mini, and Multi F units have specific policies that must be followed. Please contact us for detailed guidance.

• For questions regarding your return or refund, contact us at:

📧 sales@premiumair.co.za

📞 Juan – 074 078 1785