FAQ's
Welcome to our FAQs page! Here, you’ll find answers to the most common questions about our products, services, shipping, and more. Whether you’re exploring airconditioning options for your home or business, or need support with your order, we’ve got you covered.
If you can’t find the information you’re looking for, don’t hesitate to contact our team—we’re here to help!
General Questions
What airconditioning brands do you offer?
We are the exclusive distributor of LG Airconditioning in South Africa and also stock a wide range of products from leading brands like Midea and Daikin.
Where are your branches located?
We have branches in Pretoria, Johannesburg (Eastrand), Durban (Ballito), Cape Town (Montague Gardens), and Polokwane.
Do you offer free shipping?
Yes, we offer free shipping on all orders over R2,500 within South Africa.
Residential Airconditioning
What size airconditioner do I need for my home?
The size depends on your room’s dimensions:
• Up to 18m²: 9,000 BTU
• 19m² to 30m²: 12,000–18,000 BTU
• 31m² to 45m²: 24,000 BTU
• Above 46m²: 36,000 BTU or more.
Are inverter airconditioners better than fixed-speed models?
Yes, inverter airconditioners are more energy-efficient, quieter, and provide more consistent temperature control compared to fixed-speed models.
Do your airconditioners include heating functionality?
Most of our units offer both cooling and heating, making them suitable for year-round use.
Commercial Airconditioning
What types of airconditioning systems are best for commercial spaces?
We recommend cassette systems, hideaway units, or rooftop airconditioning systems for optimal performance in offices, retail spaces, and large buildings.
Do you provide airconditioning systems for industrial spaces?
Yes, we offer high-capacity rooftop systems and ducted airconditioners ideal for industrial environments.
Maintenance and Installation
Do you offer installation services?
While we don’t directly install units, we can recommend trusted subcontractors and provide expert advice on system design and installation.
How often should I service my airconditioner?
We recommend servicing your unit every 6 to 12 months to maintain efficiency and prolong its lifespan.
Do you sell spare parts and tools for airconditioning?
Yes, we stock a wide range of airconditioning and refrigeration parts and tools for repairs and maintenance.
Ordering and Support
How do I place an order?
You can order online through our website or visit one of our branches. For assistance, contact our sales team at sales@premiumair.co.za.
Can I track my order?
Yes, once your order is dispatched, we’ll provide tracking details for your convenience.
What payment methods do you accept?
We accept secure payments via PayFast and other major payment gateways.
Eco-Friendly Solutions
Do you offer energy-efficient airconditioning systems?
Yes, our inverter airconditioners from brands like LG, Midea, and Daikin are designed for maximum energy savings.
What refrigerants are used in your airconditioners?
Our units use eco-friendly refrigerants, such as R410A, which reduce environmental impact.